A: Please troubleshoot installation error first: Please don't place the camera next to the wall or towards something reflective, they reflect light strongly, so you will not see anything in night vision; Please don't turn the camera toward a very empty place or a large area, there would not be enough reflected light so that you won't see anything in night vision; Please don't place the camera indoors toward the window; the window glass will reflect the infrared light to the camera lens, so you won't see anything in night vision. Solution: Please adjust the camera angle or change the camera's position. If the installation position is good, please check if the camera is energized or not. Steps: plug in a working power supply to the camera, cover the front end of the camera or cover the LED indicator below the 3pcs IR LED of the camera, to see if the 3pcs IR LED work or not; If the IR LED works, please double click corresponding camera to make it full screen, right click the mouse on that camera interface, select Color adjust, check if IR cut mode for that camera is Infrared or not; If mode is right, please kindly email us your product order ID, and clear picture showing camera night vision problem, along with picture of that camera Color adjust info at service@thinklink.com, we will verify and get it resolved as soon as possible; If the IR LED doesn't work, please email us picture showing that, along with your your product order ID and delivery address at service@thinklink.com; we will verify and send replacement for you as soon as possible; thanks for your time.

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